The Reviews

Great, friendly, staff made us felt welcome and went the extra mile to make us feel comfortable!

Always a good night sleep and convenient for the ferry

We have tried many hotels all over France, the Brit Hotel is the best hotel one night experience, over all other hotels, and will certainly return again next year

Hotelier's response
Sir,
we are happy if our establishment has satisfied you.
Looking forward to seeing you at home.
cordially
The direction
Carole

The overall impression was that your staff were not very interested in their jobs and were not to make the visitors happy, particularly the breakfast staff. Did not give a good impression when you leave the Hotel in the morning, although the room was in good condition.

Hotelier's response
Sir,
we are sorry for your feelings.
We would love to see you again in our establishment so as not to leave you feeling that way.
cordially
LA DIRECTION
Carole

Very impressed with the standard of the hotel and staff. We will use the hotel again when we next cross to the uk.

Hotelier's response
Sir,
We thank you for your comment and would be happy to see you again in our establishment.
cordially
The direction
Carole

The room was clean and comfortable. The location of the hotel was excellent - easy to join the D920 for Enverneu and the A28 autoroute. Good experience overall, and very good value for money. We would recommend this hotel.

Hotelier's response
See you soon on hotel-dieppe.brithotel.fr for your next stay, best rate guaranteed with many promotional offers.

We will not fail to send your comment to Laurence our housekeeper and Sabrina receptionist present during your stay with us.

cordially
Carole

Always welcoming and comfortable

Hotelier's response
See you soon on hotel-dieppe.brithotel.fr for your next stay, best rate guaranteed with many promotional offers.

We will not fail to send your comment to Laurence our housekeeper and Sabrina receptionist present during your stay with us.

cordially
Carole

Worst experience ever.
You didn’t tell us we couldn’t access the hotel.
No one answered the phone
The noise kept us awake all night
You have refused us a refund
Shame on you

Hotelier's response
Mr. EVANS,

We can understand your dissatisfaction with the inconvenience of the roadwork between the ferry and our facility. Our hotel was certainly disturbed by this work, but all the customers could arrive normally following the indications of deviation and were not disturbed by the noise.

Moreover, it is unfortunate to have contacted Booking directly and not the hotel when you got lost; it could have saved you valuable time.

In our hotel a person is present in reception 24H / 24H.

Finally, we regret all this history and lack of understanding, but this situation did not justify such attitudes and behaviors towards staff.

***************************************************************************************************************************************
Monsieur EVANS,

Nous pouvons comprendre votre mécontentement concernant la gêne liée aux travaux de voirie entre le Ferry et notre établissement. Notre hôtel a certes été perturbé par ces travaux, mais l'ensemble des clients ont pu arriver normalement en suivant les indications de déviation et n'ont pas été perturbé par le bruit.

Par ailleurs, il est dommage d’avoir contacté directement Booking et non pas l’hôtel lorsque vous vous êtes perdu ; cela aurait pu vous faire gagner un temps précieux.

Au sein de notre hôtel une personne est présente en réception 24H/24H.

Pour terminer, nous regrettons toute cette histoire et ce manque de compréhension, mais cette situation ne justifiait pas de tels attitudes et comportements envers le personnel.

Very nice and well setup hotel, very easy to find

Hotelier's response
See you soon on hotel-dieppe.brithotel.fr for your next stay, best rate guaranteed with many promotional offers.


cordially
Carole